OUR DATA PROTECTION POLICY and PRIVACY NOTICE
Bellevue are committed to protecting and respecting your privacy.
Bellevue Cleaners Limited
12 Northcote Road
This document is a statement of the company’s policy on capture, storage, processing, use and security of personal data and reflects our regard for the requirements of the General Data Protect Regulation (GDPR) of 25 May 2018
We capture, store, process and use personal data only with the lawful consent of our clients and for reasons to do with the efficient management and control of our dry cleaning/laundry business. Client consent involves specific opt-in and is recorded and time/date stamped in our computerised records.
• We capture only the absolute minimum of data necessary to achieve that objective.
• We do not sell, share or pass that data on to any third party for any reason whatsoever.
• Data capture is limited to:
• Client name, address and telephone number(s)
• Personal cleaning preferences (e.g. shirts hung/folded, starched/not starched)
• Delivery preferences (e.g. home/office)
• Notification preferences (e.g. email/SMS when orders are ready for collection, current coupons/offers)
• Credit card information where this is our client’s preferred method of payment (information is stored only in the form of secure tokens - we do not under any circumstances store full card numbers or 3-digit CVV2 security codes)
• We store personal data on a computerised retrieval system that is co-hosted on a secure remote server farm outside the EU. No one other than our own authorised staff and certain professional advisers have access to that data. For details of the technical and organisational security measures in place to cover transfer, storage and retention of data, please see attached support documentation.
• We always ask for and record consent before we store personal data.
• We acknowledge that our clients are entitled to know what data is held on file about them and the reasons why. We re-affirm this in clear, concise language on our website and within any forms or letters we send to clients. If and when clients ask for a copy of the information we hold on file for them, this can be made available in printed form or electronically in any of the commonly used formats.
• We have a system in place to regularly review data accuracy, record any changes, manage ongoing consent as well as destruction of data that is no longer relevant or necessary.
• We respect the right of our clients to know what data we hold on file about them and amend or delete it if asked to do so (i.e. we respect their “ right to be forgotten”).
• We respect the right of our clients to object to our methods of data capture and storage and to complain to the ICO if they think there is a problem with the way we are handling their data.
• We accept our responsibility to detect, report and investigate any data breach and where necessary, report such breach promptly to the ICO.
• Our staff induction and development procedures ensure that CSRs are fully conversant with the contents of the company’s Data Protection Policy and, more importantly, have been trained how to apply it from day-to-day in their dealings with clients over the counter, by telephone, via the company’s website or any other avenue of communication that may be appropriate.
• An employee’s failure to comply with the standards and policies set out in this document may result in disciplinary action up to and including termination of employment
• Any questions or concerns regarding the implementation and practical application of the above policy should be communicated to the
Company’s designated Data Protection Officer below.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Bellevue Cleaners Limited, Unit 3, 7 Batsworth Road, Mitcham, Surrey CR4 3BX
Information we may collect from you
Bellevue Cleaners Limited ("We") may collect and process the following data about you:
• Information that you provide by filling in forms on our site www.bellevuelondon.com (our “Site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information if you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, SMS or post. We will not pass on your personal details to 3rd parties unless required by law.
If you do not want us to use your data in this way, please inform us by email to email@example.com.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Bellevue Cleaners Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.